Refund policy
Thank you for shopping at Calm Cozy. Please read this policy carefully before making a purchase.
WE DO NOT OFFER REFUNDS
As a Small Business owner we do not provide refunds on any order. We only offer Exchange or Store Credit on eligible items, as outlined below. By placing an order with us, you agree to this policy.
EXCHANGE WINDOW
You may request an exchange within 7 days of the delivery date. Requests made after 7 days from delivery will not be accepted.
ELIGIBILITY FOR EXCHANGE
To be eligible, your item must be:
- Unused, unwashed, and unworn
- Free from stains, odor, or alteration
- In its original packaging with all tags and labels attached
- Accompanied by proof of purchase (Order ID / Invoice)
- Unboxing Video must be taken for smooth excahnge process.
The following items are not eligible for exchange:
- Items marked "Sale," "Clearance," or "Final Sale"
- Products damaged due to misuse after delivery
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your Order ID and photos/video of the product. We will arrange a free replacement, subject to availability.
HOW TO REQUEST AN EXCHANGE
1. Email us at calmcozy.in@gmail.com or contact us at [phone/WhatsApp number] within 7 days of delivery with your Order ID and reason for exchange.
2. Once approved, we will arrange a reverse pickup, or you may be asked to ship the item to our warehouse at [Return Address].
3. Your item will be inspected within 2-3 business days of receipt.
4. If approved, your replacement will be shipped within 3-5 business days, or store credit will be issued to your account.
REVERSE SHIPPING CHARGES
- Free for wrong item, defect, or our error.
- A fee of ₹150 applies for exchanges due to change of mind or wrong size ordered, deducted from your store credit or collected before pickup.
ORDER CANCELLATION
Orders can only be cancelled before they are shipped. Once shipped, they follow this Exchange Policy. Cancellations made before shipping are settled as store credit, not a monetary refund.
SALE / DISCOUNTED ITEMS
Only regular-priced items may be exchanged. Sale items are final and cannot be exchanged.
CONTACT US
For any questions about this policy, contact us at:
Email: calmcozy.in@gmail.com
Phone/WhatsApp: 7418535870
Address: Pooluvapatti, Tiruppur, Tamilnadu