Shipping policy

Thank you for shopping at Calm Cozy. This Shipping Policy explains how we process, ship, and deliver your orders.

ORDER PROCESSING TIME

  • Orders are processed within [1-2] business days of being placed (Monday-Saturday, excluding public holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email/SMS with tracking details once your order is shipped.

    Total delivery time = Processing time + Shipping time. Delivery estimates are approximate and not guaranteed, and may vary due to courier delays, weather, or logistical issues beyond our control.

    SHIPPING CHARGES

    • Orders above ₹1499: FREE shipping
    • Orders below ₹1499: Shipping Charges may apply at checkout.

      SERVICEABILITY

      We currently ship across all serviceable pin codes in India via our courier partners [Delhivery / Bluedart / Shiprocket / etc.]. If your pin code is not serviceable, you will be notified at checkout or via email after order confirmation.We do not currently offer international shipping.

      ORDER TRACKING

      Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp. You can also track your order status by visiting [Track Order page link] or logging into your account on our website.

      DELAYS

      While we strive to ensure timely delivery, delays may occasionally occur due to:

      • Courier/logistics issues
      • Natural calamities, strikes, or weather conditions
      • Incorrect or incomplete shipping address provided by the customer
      • High-demand periods (sale season, festivals)

      We are not liable for delays caused by circumstances beyond our reasonable control, but we will keep you informed and assist in resolving any issues with our courier partner.

      WRONG OR INCOMPLETE ADDRESS

      Please ensure your shipping address, pin code, and contact number are accurate at checkout. We are not responsible for delayed or failed deliveries due to incorrect address details provided by the customer. Additional shipping charges may apply for re-shipment in such cases.

      MULTIPLE SHIPMENTS

      If your order contains multiple items, they may be shipped separately depending on stock availability. You will not be charged extra shipping for split shipments of the same order.

      DAMAGED OR LOST SHIPMENTS

      If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected/actual delivery date at [calmcozy.in@gmail.com] with your Order ID (and photos, if damaged). We will investigate with our courier partner and arrange a replacement as per our Return & Exchange Policy.

      CONTACT US

      For any shipping-related questions, reach out to: Email: [calmcozy.in@gmail.com] Phone/WhatsApp: [+91-7418535870] Hours: [Mon-Sat, 10 AM - 6 PM]